We are a specialist family support service dedicated to safeguarding children’s welfare while helping families navigate complex and often emotionally challenging circumstances. Everything we do is guided by one principle: the best interests of the child must remain central at all times.
Our work focuses on enabling meaningful, safe family relationships where children are separated from a parent. We deliver supervised family time and undertake independent social work assessments to support informed decision-making by families, professionals, and the courts.
Operating as a flexible, community-based (floating) service across London, we are not restricted to a single venue. This approach allows us to meet families where support is most appropriate, ensuring accessibility and continuity. The service is overseen by a qualified Social Work Manager with more than 20 years of professional experience, providing robust governance, consistency, and high professional standards.
We understand that families often come to us during periods of uncertainty and distress. Our role is to offer clarity, structure, and professionally grounded recommendations, while working with sensitivity, respect, and neutrality to support children and those who care for them.
Languages Spoken
English, Farsi, Turkish
Social Work Assessments
Section 7 Reports
Special Guardianship Assessments
Kinship Care Assessments (Form K)
Fostering Assessments (Form F)
Community Based Supervised Family Time
Referral and Assessment: Once a referral is received, we contact you and complete a short assessment to determine the level of supervision required.
Preparatory Preparation: Parents are briefed on procedures, rules, and expectations to ensure understanding and cooperation.
Supervised Sessions: Contact takes place in a safe, neutral environment with trained staff observing and supporting interactions to ensure the child’s safety and wellbeing.
Recording Observations: Staff document the quality of interactions, behaviours, and any safeguarding concerns during each session.
Reporting and Review: Reports are shared with the referring body, and progress is reviewed to plan future contact arrangements.
Supported Family Time
Referral and Assessment: Once a referral is received, we make contact with you to determine the suitability for supported contact.
Pre-Contact Preparation: Parents are informed about the centre’s procedures, rules, and expectations to ensure sessions run smoothly.
Supported Sessions: Contact takes place in a safe, neutral, and child-friendly environment, with staff available to offer general support but not continuously observe.
Monitoring and Assistance: Staff are present in the centre to provide help if needed and to ensure the overall environment remains safe and positive.
Feedback and Review: Basic records of attendance and any relevant observations are kept, and sessions are reviewed to support progress in family relationships.
Handover Arrangements
Referral and Assessment: Once a referral is received we make contact with you to determine the needs and make arrangements.
Pre-Handover Preparation: Parents are briefed on rules, expectations, and timings to ensure the handover is calm and organised.
Supervised Handover: Children are exchanged between parents in a neutral, safe environment with staff present to manage any conflicts or issues.
Monitoring: Staff observe the handover to ensure the child’s safety and intervene only if necessary.
Recording and Reporting: Notes are made of the handover, including any incidents or concerns, and shared with the referring agency or court if required.
